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Frequently asked questions
Standard delivery (Europe):
Approximately 4–10 business days
International destinations:
Approximately 6–12 business days
Pre-orders take longer to ship.
- We cover all import duties.
- Tracked & safe shipping.
You have 14 days from the date of delivery of your order to return the items to our location in Europe.
When an order is placed, the shipping confirmation is usually sent within a business day. Once received, simply head over to our Track your order page on our website and enter your order information there. You will from there be able to easily view your order status.
Sometimes it takes a few days for the system to pick up the order status. If this happens, try checking again in a few days. This does not affect the delivery time.
RETURNS: You have 14 days from the date of delivery of your order to return the items to our location in Europe.
EXCHANGES: We recommend placing a separate purchase for the desired item once you've shipped the return item to us. The return will be refunded once we receive it.
Need help? Send us a mail at info@lumeorie.com and we will get back to you as soon as we can.
Free shipping worldwide
All orders are tracked & insured
14-day returns
Return / exchange within 14 days
Secure checkout
Encrypted payment, protected data
Reviews
Loved by 10,000+ customers
Customer support is amazing, you don't need to wait long on a response and all the clothes are amazing to wear and overall comfortable.
Good quality, I live in the Netherlands, and the sweater arrived within a week. I'm 187cm and weigh 75kg, and the fit was perfect! I ordered a size L just to let you know.
Amazing quality! Really happy, fit well.